Staffing Requirements 650-50-15
(Revised 03/01/2024 ML #3813)
The ADRL is available Monday through Friday 8:00 AM to 5:00 PM (CST). The ADRL is closed for all approved State holidays and an answering system is in place during the hours ADRL Intake staff is not available. Individuals can still put in a request for a call back and/or services during non-business hours through email: carechoice@nd.gov, leaving a voicemail, or via the website: carechoice.nd.assistguide.net
The ADRL Intake Specialist(s) is a member of the Adult & Aging Services team and assist in community in-reach and outreach. The Intake Specialist’s primary role is to foster independent decision-making by providing access to quality LTSS.
The ADRL Intake is staff with six (6) Specialists and are the centralized intake to streamline access to LTSS. The Intake Specialist(s), will assess, educate, provide information, referral, and assistance to individuals of all ages, their caregivers, and representatives via telephone, email, and online applications. To create a positive experience, the Intake Specialist(s) have excellent skills in the following areas: customer service, communication (oral and written), telephone etiquette, and interviewing.
The Intake Specialist(s) will facilitate a person-centered conversation to gather information utilizing a uniform screening and assessment tool to determine programmatic eligibility, empower self-advocacy, independent living, and promote the highest quality of life.
The Intake Specialist(s) will collect, document in a web-based data collection site, update, and share information on public and private community resources according to program guidelines.
ADRL Staff are required to be Certified Community Resource Specialist Aging/Disabilities (CRS-AD) status through the Inform USA Standards f/k/a Alliance Information and Referral Systems (AIRS) Certification Program after one (1) year of employment. AIRS Inform USA is a national organization to deliver quality resource referral, navigation, and connection services and is the sole source for standards, program accreditation, and practitioners’ certification.
